You will need to have completed the registration form prior to you getting an appointment. We will also require some form on photo ID when we first see you to confirm your registration.
For more information about registering, please look at our Registration Page
Change of Address
If you wish to change your address, please either speak to a receptionist on your next visit to the surgery, over the telephone or if you are registered for our Online Services, you can do it via this method as well. The link for our Online Services is below.
Student Health at SHU - Online Services
Our dedicated practice team consists of twelve doctors, eight nurses, a health care assistant, attached health care professionals, administrative staff and receptionists. Together, we provide a full range of general medical services.
All patients registered with the practice can be seen at Porter Brook but our site at the City Campus is only available to students of SHU.
Our mission is to provide a high-quality, accessible service to patients in a welcoming environment where patients and staff feel respected and valued.
We will regularly review and improve our services to make sure that they are relevant to patients’ needs. We will try to deliver these services efficiently and effectively. We will not discriminate against anyone for any reason.
Care Quality Commission (CQC) Inspection Report
Please click on the following link to see our full CQC Inspection Report
We are required, by The Care Quality Commission, to declare a 'Statement of Purpose'. You can read it here.
Named Accountable GP for all Patients
A new Government scheme now requires every patient to be allocated a Named GP who is responsible for patients’ overall care at the practice. The allocation of a Named GP for ALL Patients has now been completed. If you would like to find out which GP you have been allocated, please enquire the next time you are in the surgery.
As a patient, you will still be able to book an appointment with any GP at the surgery. You also have the right to request a change to your allocated GP if you have a preferred choice GP. The practice will make reasonable efforts to accommodate this request.
Online Services Information
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
Online Services - How To Videos
We have created 4 simple how to videos for using your online services to login, book & cancel appointments and order repeat medications. We hope you find them useful.
How to Login to Your Online Services Account - How to Book an Appointment
How to Cancel an Appointment - How to Order Repeat Medication
(Site updated 18/11/2019)